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Garmin Connect is failing to update with new activities

Former Member over 8 years ago

I have a vivoactive.

Long story short: the last update Garmin Connect dashboard shows is from 2 days ago. I have tried syncing to the app on my phone (which is successful and shows the current data). I have tried syncing with Garmin Express, which states that it's successfully synced, but the Connect dashboard is not updating.

Two days ago, I registered at Garmin under the wrong email address, and did a sync. That showed my current data in the Connect dashboard. When I realized my mistake, I removed my watch from that account, and logged in under the right email address. My best guess is that this somehow caused the problem.

How do I get Connect dashboard to update with my current data?

0 Former Member over 8 years ago

Fixed

I fixed this by removing the watch from my Connect account, and also from Express, and then re-adding it to Express. From Express, I clicked on "Garmin Connect" and it asked for my Connect account credentials. I now see updated data in the dashboard.