Mobile Apps & Web

Garmin Connect Web Cannot login to ConnectIQ "servers unavailable"

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Cannot login to ConnectIQ "servers unavailable"

Former Member over 8 years ago

Hi, I am an expat living in China. I purchased a Fenix 5X and have been enjoying using it since 1st May.
Garmin Connect, Garmin Express, Connect IQ, and these forums all worked fine until yesterday when I tried to log in to Garmin Connect and the system told me it was moving my data to the China servers.
Now when I try to log in to Garmin Connect, I get the message "We can’t sign you in because our servers are unavailable at this time. Please try again later.".
I am logged in on my phone with connect mobile app and all is well, however I cannot access Garmin services online on my computer.
When I check "connectus.garmin.cn/.../status" it's all green and everything shows as online.
Could someone please offer some advice.
Kind regards in advance.

0 Former Member over 8 years ago

I'm also an expat in China (Shanghai) having the same issue with my 735XT. As of yesterday I am no longer able to sync the watch with my Garmin Connect app.

Trying to connect has forced me to change the password multiple times, yet each time I receive the temporary password and change to a new password, I get the "servers unavailable" error and am unable to connect.

0 Former Member over 8 years ago

Same issue. Also in China. It also no longer sync's to Strava. Who can help?

0 Former Member over 8 years ago

Same issue in China

I am experiencing the same issue in Beijing, no longer able to sync with either Strava or Training Peaks since Friday afternoon. I have a sneaky suspicion there might not be compatibility much longer if there has been a recent change to China servers. The Garmin Connect option to login to Training Peaks no longer is visible and trying to reconnect from the Strava side just redirects me to the Garmin Connect website rather than a 3rd party app authorization page.

I figured it was something to do with China, anyone have any leads?

Cheers,
K

0 Former Member over 8 years ago

Same here...

Expat in China. I did not lose data but now can not link my Strava and Garmin Connect account :( Hope someone figures this out soon.

0 Former Member over 8 years ago

Same issue.

Any update on when it will be fixed?

Seemed strange when I got e-mails telling me that all my devices were registered (again).

Reset password, but nothing happens when I try to login with new password.

0 Former Member over 8 years ago

Maybe Mine is working Now!

OK - It looks like I was able to link my Strava and Garmin Connect successfully today! I will go for a run this evening and update after that.

In general since the new Domain authentication I have had to log in 2 X's everytime I go to Garmin Connect. The 1st time I attempt to login just relaunches the garmin connect page but it redirects to a slightly different website. THe second time I attempt to login it works.

I filed a ticket (complaint?) with Strava and explained to them the situation. They have been very responsive. So i am not sure if they did something or if Garmin did something. But overall Strava has been VERY RESPONSIVE!

Today when I logged into Garmin Connect it worked on the 1st attempt. So I immediately went to Strava and tried to reconnect the accounts and I did not get the error message. It shows my accounts are linked now. So I will go for a run (err old man shuffle) tonight and give you guys an update later

Jeff

0 Former Member over 8 years ago

Garmin fix

Guys, I emailed Garmin at [email][email protected][/email], described my problem and included my Garmin login ID (but not my password!).

They replied within an hour telling me they had fixed my account on their end and to try again. Works now.

0 Former Member over 8 years ago

UPDATE: My account is also working now. I had to email Garmin support, they sent me a new password and things are working now. Re-linked to Strava, and Garmin connect is working now.