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Watch syncing, but data is not

Former Member
Former Member
So I got a Fenix 5 about two weeks ago. And the Connect app was working great the first few days. It was properly displaying heart rate, sleep, and all that stuff. Then about 4 days ago the data seem to stop syncing. I have synced over Wi-Fi add Bluetooth but it seems like most of the data is not syncing. The only data that is sinking is activities like running or cardio and data on the dashboard. Although that data on the dashboard would disappear the next day. So what I mean by that is it may say that I've taken 10,000 steps today but if I look tomorrow it says I've taken zero steps. So over the last 4 days no data like steps, sleep, heart rate, etc. is syncing, the only data that I can retrieve from the past few days is activities but not anything else. Does anyone have suggestions on what the issue may be?
  • Former Member
    0 Former Member over 8 years ago
    Me too

    I had a low battery on friday, so i didn't sync. on saturday afternoon, when i synced, my 7 hour activity synced but my steps didn't!