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New VivoActive HR has been installing an update for 1-1/2 days - restart doesn't fix

Former Member over 8 years ago

Can someone help me figure out what to do?

Garmin Connect says the software is up to date. When I restart, it immediately goes back to a software update.

It worked fine for about a day and half and then started this update.

Any ideas?

0 Former Member over 8 years ago

Under Settings, System, About, SW versions, and see if it has been updated to 3.50.

Then look at the list of items to sync on Connect, The 2 arrows on the left side.

After mine updated I changed Connect accounts it wanted to update again. But never did.

I check the list of waiting updates and they where all language files. I deleted them from the sync request and no more problems.

If this does not help post in the VAHR forum.

0 Former Member over 8 years ago

Thanks. According to connect I am up to date with updates but the device keeps saying installing update.

I couldn't tell the software version. I appreciate your help.