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Problems with auto goal on Vivosmart HR

Former Member over 8 years ago

Hi,
Have been wearing my new Vivosmart for a few weeks now. First week was great, each time I went over my goal it automatically increased as it always had done when I had the vivofit.
Last week the auto goal reset to 7500 and although I went over this again and the auto goal was still turned on it was 7500 the next day?
I noticed that come midnight the watch updates but then when I sync it goes back down to 7500? So I wondered if the app was the problem. I uninstalled/reinstalled but still it won't work?
Spoke to Garmin and we tried a device rest which also hadn't worked. I can change the goal manually but I want to use the auto goal?
Any ideas?

0 Former Member over 8 years ago

I have the same problem. Five days ago the auto goal stuck at 6470.
Nothing seems to change this value.

0 Former Member over 8 years ago

I've had mine set to my own goal for a few days now in a bid to change it but nothing will make the auto goal increase.
Think I'll have to call Garmin again! :mad:

0 Carmen_F over 8 years ago

I have the same problem with my FR35. Deleted it from the app and reconnected it because in the past somebody was successful with that, but no effect. I don't do a hard reset anymore because then all my steps from that day are lost. I had that one week ago. I did it because of HR accuracy and calories burned, without success.