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Bluetooth problem "initializing"

Former Member
Former Member
Hi.

Me and my girlfriend just got a Vivosmart HR and it was no problem to pair my girlfriend's device to her phone,
But I can't pair my device to my phone it is like the bluetooth is off because when I do "Pair Smartphone" its just says "Initializing"
and nothing happens and my phone can't find the device.

Can someone help me?