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Wrong/missing data

Former Member over 9 years ago

Hello all,

Unfortunately I have to write a post. And I say unfortunately because if everything was fine and dandy I wouldn't have to post anything. :/

Besides using a eTrex® Touch 35 I also use the Soft Strap Premium Heart Rate Monitor. In my last two activities the data shown in Garmin Connect (GC) after syncing is wrong and/or missing.

My last sync to GC does not mention the calories expended, i.e., it's not that is showing it as "0", it's not even there and the Elev Gain field shows the result "0"!! Considering what is seen on the Elevation chart (and of course on the Heart Rate chart), how the elevation gain is zero and there is NO information about the calories?!

Also on my exercise before this last one, after syncing with GC it does show the burned calories (despite being a lot lower number when compared to other sources) and the Elev Gain shown is less than half of the actual elevation cycled (at least these two fields are shown...). The sources for this are other devices/softwares. Causes and solutions?

Thank you!

Rui

0 Former Member over 9 years ago

Wrong/missing data update

For the topic:
"(...) and the Elev Gain shown is less than half of the actual elevation cycled (...)." I have an update.

The Elev Gain value approaches the value of what was actually cycled if, and only if, I enable Elev Corrections. This doesn't make sense because if I have an etrex 35 why does GC return a value "calculated with data from professional surveys instead of the data from your device"?! Not only my device has GPS but also barometric altimeter and these aren't enough to give me the measured Elev Gain?!

For the no calories output please see the attached picture. I still have no idea why GC doesn't return any value for that variable... :( There's distance, time, heart rate, avg speed but NO calories!!

Anyone?

Thanks!

Rui