This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Questions about changing device

I just switched from a Vivoactive to a Vivoactive HR and everything seems to work/sync but the step count is not incrementing. The step detail view shows the steps per hour but the total is not incrementing. Not sure if it is due to the new watch not reaching the number of steps I had before switching devices. The floor count seems off - low - like some are not counted. Activities seem to show up. Just wondering if I need to wait until midnight/tomorrow to see if it catches up.

Thanks,

0 pshare over 8 years ago

The only time you can switch devices and not lose steps is first thing in the morning. Otherwise, when you switch, you start again from zero even if the hourly breakdown is there.

0 picknstrum over 8 years ago

OK, thanks. I had 6521 steps when I switched devices and it has not changed - either gone to 0 or gone up. Guess I will wait until midnight/tomorrow to see if it starts over at 0.