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Data Missing from Garmin Connect (Moving Time)

Former Member over 9 years ago

Hi All,

Wondering if you can help me?

I uploaded one of my runs yesterday and the Moving Time is missing from the first 3 miles. However, the rest of the times, distance, GPS are correct. Now, because the Moving Time hasn't updated properly the Charts don't show the Pace and Elevation properly, i.e. is missing the first ~30 minutes from the run.

This isn't the first time it has done this but I have had fully successful uploads over the last couple of weeks. I have looked at the .TCX file from yesterday's run and from a successful run and I can see no reason why it's doing this on occasion and I'm assuming it's something to do with a Garmin Connect. I confirmed this by uploading the run to Strava which shows all the run. Anyone any idea?

The dodgy data is here:

https://connect.garmin.com/modern/activity/1308192268

Also attached a screenshot from the tablet showing the data missing.

Thanks :)

0 Former Member over 9 years ago

The Garmin Connect team is still investigating the root cause of this issue. We have been providing updates to the Connect team based on the discussion in the forums. Unfortunately, I don't have any new information with regard to a fix, but this issue is still being worked on.

0 Former Member over 9 years ago

any news about fixing this issue?