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Connect Modern on Chrome & IE

I logged in this morning as I do every day. I found that the dashboard is not displaying and the buttons on the left handside do not work. I checked the status tool at https://connect.garmin.com/en-US/status...and everything is green.

I tried clearing the cache and deleting passwords to force a refresh

Nothing works

what gives guys?

0 scottj2 over 8 years ago

I wasn't able to reproduce your scenario using Disconnect via Chrome, but you might be on to something. I can't seem to get around the problem no matter what I do.

Is there a way to bypass the modern dashboard to go back to the old legacy dashboard? It may have been disabled sometime ago, but I know I used to be able to do it.

0 SUSSAMB over 8 years ago

The legacy version was removed a while back now.

0 scottj2 over 8 years ago

Ok, thanks. I assumed so but figured it wouldn't hurt to ask.

0 Former Member over 8 years ago

I've had this same problem too.

Sunday night GC worked ... monday morning it didn't. Blank dashboard.

No changes to my browser, no updates to my windows... nothing on the 'client' side changed.

Neither IE nor Firefox works, so it's not browser-specific either, just as other users have reported.

As it's not just me, seems almost certain that it's a bug introduced by some GC-side change in the last 48 hours or so.

0 SUSSAMB over 8 years ago

If its a bug I haven't got it as mine's working perfectly :)

0 BAURICE over 8 years ago

Facebook Connect

If its a bug I haven't got it as mine's working perfectly :)

Hi all
Same problem here - until stopped blocking (by ghostery) the Facebook Connect tracker (which had always been blocked until now). Then....... da da
working fine!
Garmin seems to have made this change very recently

Cheers for now
Andrew

0 Former Member over 8 years ago

Same problem here. Important to mention that I'm trying to access with a corporate workstation with the latest versions of IE and Chrome installed. It may be a filter on the corporate server that is causing the issue, but before yesterday it always worked fine.

0 scottj2 over 8 years ago

It just started working for me via Chrome on my Windows laptop. I made no changes since the last time I tried. I just refreshed the page and it started working.

Give it a try, folks.

0 Former Member over 8 years ago

We appreciate the discussion and apologize that this was occurring for some users. There was a fix for this issue that has been verified and it was pushed out to production a little bit ago. This issue should be resolved for all users.

If refreshing the page does not resolve the issue, please sign out and back in.

0 scottj2 over 8 years ago

Worked for me, Thanks Joseph. Appreciate the communication.

If someone from Garmin is able to lookup my ticket and close it, feel free to do so.