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Connect not working

Former Member over 9 years ago

Hello,

I've been using the garmin connect website for the last few days without any problem. Late yesterday and today I can get to the website and login, but am greeted with a blank screen?

thanks for any help

0 THEROCKSTAR over 9 years ago

Connect not working

I've been trying to log into my Garmin Connect account all day - I log in and all I get is the dark blue page but none of the icons on the top left do anything. I'm stuck on https://connect.garmin.com/modern/#....can't get to my calendar or anything else. Tried a couple different browsers. It won't let me log out. Any ideas?

0 Former Member over 9 years ago

smae here

I have the same problem. surprised no one else has responded.

0 SUSSAMB over 9 years ago

Connect is working fine. The symptoms you describe point to something blocking the download. Have you amended/added anything recently? Updates to web browsers or ad blocking programs are normally the issue.

If you can, do a system restore back to a point where you know it was working and try again.

0 Former Member over 9 years ago

Garmin Connect not working

I got the same problem and it just started two days ago. Connect comes up, I can even sign in at times, and then it goes to a blue screen with the action icons on the left but nothing will work. Sorry moderator but I haven't changed anything on my computer.

0 Former Member over 9 years ago

Same thing

I have the same problem; the only thing I can figure is my computer updated to Windows 10 this morning. Is it not compatible with W10?

0 SUSSAMB over 9 years ago

Works on both my PCs. One runs Win10, the other Win7. Whatever it is will be an issue somewhere, maybe a browser update you are unaware of?

Assuming you create restore points then restore to a point where it worked before and you'll find it still works.

0 StephenKofchakSr over 9 years ago

I've not been able to log in to Garmin Connect from my laptop or two days now. I can get the home page, but when I click the sign in button, this is what I get;

Site Error: Unable to Load Site Preferences; No Preferences Found

I get the same error message if I try and use the browser on my phone. Garmin Connect Mobile on my phone works just fine.

So, the problem is the site itself, not anyone's computer.

0 StephenKofchakSr over 9 years ago

When I signed into the forum, I found that is also logged me into Garmin Connect. But, if I tried to log into GC....I go the error message. Weird!

0 Former Member over 9 years ago

Hi All,

I have been having the same problem on my laptop as well as my wife's laptop. It does not matter which browser I use it comes up with the same issue. Both computers are Win 7 with no major changes that I am aware of. Nothing I have done seems to fix this issue, it has been happening for about 3 days now. The Garmin Connect App on my phone seems to work ok.

Maybe we need Garmin Help to help us out on this?

0 Former Member over 9 years ago

Add me to the list!

I just set up my vivofit yesterday and everything worked fine - imagine my surprise today when I too only got a "modern" display - which displayed nothing...sigh!
I am afraid the moderators solution does not appear to address the problem - which means it is most likely a software glitch somewhere (possibly in North America) since she doesn't seem to have the same issues others are experiencing.
Here's hoping someone will be on it by Monday.