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Segments have stopped working again!

Former Member over 9 years ago

I have been on several rides since the weekend (18-19 June 2016) and I have noticed that none of the segments I have completed are showing up on Garmin connect (again). It's the same problem that Garmin took MONTHS to repair in this thread https://forums.garmin.com/showthread.php?340149-Connect-not-picking-up-Segments&highlight=segment

I can see the segments on my Garmin Edge 1000 but when I log into garmin connect it says I didn't cross any segments which is simply not true.

Garmin please can you look into this, it's a bit of a shame this issue has resurfaced less than 2 months after segment matching was down for the best part of 6 months! I have already tried manually uploading the files and that doesn't work either.

Thanks

0 BabaGanoush over 9 years ago

Same Same

0 Former Member over 9 years ago

Same. Ive begun abandoning Garmin services now because of all this junk.

Workaround is to use strava segments instead.
Workaround for ur device is when it dies dont replace it.

0 Former Member over 9 years ago

Garmin don't care about their customers

I've had it with Garmin segments.

Segments are great in theory but when you spend top dollar on an edge 1000 and then the damn software doesn't even work despite the fact that they turned the segments feature off for 6 months to try and fix it and soon after it goes down again, why should I even bother hopelessly logging into Garmin connect after my ride blindly hoping "maybe it picked up my segments this time?". Btw: The Garmin Connect status for Segment Matching has been fine the last couple of weeks yet it still doesn't pick up segments, it's an utter joke: https://connect.garmin.com/en-US/status

I've already got a free Strava profile, am just going to upgrade to the premium and be done with it.

Garmin your complete and utter lack of customer support & communication on this matter is shocking.

Why hello Strava! Nice to see that you're working flawlessly today........