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Seems to be Syncing, but app does not display any data

Former Member over 9 years ago

Hi there!

Just received my VivoActive HR. I am coming from a Microsoft Band 2 and a Polar CX800.

I installed Garmin Connect on my Samsung Galaxy S6 Edge+ and it connected to the VivoActiveHR properly.

In fact, if I go to Devices, it shows the VA-HR connected, but nothing seems to be working.

If I choose Device Settings, set as activity tracker, it gives me an error saying it was unable to set it as the tracker. If I go to user settings, it says an error ocurred, and thats it.

My data (steps etc.) is not showing too...

Any ideas about whats happening?

Thanks in advance!