Active Calories & Daily Steps Not Adding Correctly (MATH WRONG)

Support Ticket Finally Issued and sent to engineers

The link you provided does not explain the methodology used to calculate calories by stride length but I will agree that the amount for 21 miles seems reasonable. However, I disagree that 900 for the rest of the day is reasonable. Based on my experiences with using various activity trackers over the last 3 years and tracking calories it definitely should be higher, at least for me. Obviously we are all experiments of one so for some that might be accurate and I may be an outlier. Like you said the best solution would be for Garmin to allow us to choose how we want the calorie math done.

I completely disagree with you on the MFP issue though. Maybe it's different for the device you use since it has OHR but for the Fenix 3 what happens is timed activities get pushed to MFP correctly, but since the Fenix 3 is underestimating non timed activity calories (probably since it has no continuous heart rate and only has the accelerometer data to rely on) it also sends a huge negative adjustment to MFP that cancels out a lot of the exercise calories. Like I said, I think the problem is different for you since you have OHR on your unit.

Ultimately, the best would be for Garmin to follow the example of some of its competitors and allow the user to select how their calorie goal is calculated or at the very least clearly explain how they are doing it, for both HR and non-HR units so we know and can work around it if needed.

My case has finally been looked at and confirmed to be and issue. A support case has been be escalated to their software engineers. They acknowledged there are errors being posted in Connect. I have had this device for well over a year. These occurrences like the one in the screen sots started on June 9 right after the June 8th issues with specifically "activity details". This case is about the calories in/out and activities calories not related to steps in general or distance calculations.

Secondly my stride lengths are all calibrated. This is just to add in case anyone should read this post, .

To get MFP working I had to setup this up through Android through MFP app and not through Connect via the web. This was MFP's fault on their end as they changed something on their side. This was coincidence that it was happening at the same time. To fix this: go into the MFP mobile app and turn on step tracking for my Garmin. I'm getting the same adjustment I was getting except now it lists my steps in MFP.. I do agree that the adjustment is just flat out wrong for however they are calculating the calories for BMR or RMR now.

I do appreciate everyone's comments. And this data capture from the device to what is posted on Connect has never been perfect, but the accuracy from simple math should never be a question. And the wiping out of calories for Daily Steps that you do earn in a day's time should never just be wiped out for unknown reason.

Glad to hear they opened a ticket, hopefully that means we'll get a fix on this sometime soon. Sorry if I kind of derailed your thread with the other calorie issue, I agree that they are separate issues, I'm just a bit frustrated with Garmin making all these changes without letting their customers know. I contacted support today about both issues so maybe they'll look into it as well.