Garmin Connect won't save User or device settings

I'm having this problem too.

Some time ago my bike's power meter was giving crap readings and Garmin calculated way too high FTP from that data. Now I cannot manually re-enter the real FTP using connect. When saving the real FTP value, it always says "We're sorry. We had a technical problem, and your changes did not save. Please try again." - tried various browsers on different days, the error remains.

same error here, can't change any of the user settings via web..

is garmin looking at it ?

I have contacted Garmin Support and they have advised to factory reset the Edge 510. I did but nothing happens. I believe its not a device issue but a software one, because I get the same error when I try to change the zones for my forerunner 620.

Not sure if anyone from GARMIN is looking at this forum.

We appreciate the discussion and are sorry to see that some users are seeing error messages when attempting to adjust device/user settings in Garmin Connect. At this time, we are not able to replicate this issue on our end, but want to continue to investigate to determine why some users are seeing errors.

If possible please provide a screenshot of the error along with the web browser being used. If you haven't already, you may try to test using a different internet browser and clearing the cache.

We appreciate the discussion and are sorry to see that some users are seeing error messages when attempting to adjust device/user settings in Garmin Connect. At this time, we are not able to replicate this issue on our end, but want to continue to investigate to determine why some users are seeing errors.

If possible please provide a screenshot of the error along with the web browser being used. If you haven't already, you may try to test using a different internet browser and clearing the cache.

Hi Garmin Support,

Please see attached zip file which contains a word document with screen shots

We appreciate you posting the error, it is being investigated to try and determine why some users are getting this error, but other aren't.

Does the error occur if you clear the browser cache, or switch browsers?

We appreciate you posting the error, it is being investigated to try and determine why some users are getting this error, but other aren't.

Does the error occur if you clear the browser cache, or switch browsers?

Hi

Yes it does.

I tried with Google Chrome and Edge both cleared the cache and tried again.
I also tried on different computers.

Also just now i tried with Firefox version 42.0 and i get the same error.

Dear Support,

do you have any updates please ?

We appreciate you posting the error, it is being investigated to try and determine why some users are getting this error, but other aren't.

Does the error occur if you clear the browser cache, or switch browsers?

@Alpente,

I apologize that we do not have any new information to provide at this time. The Garmin Connect team is aware that this issue is occurring for some users and are continuing to investigate to try determine why the error is occurring. I do apologize for not having more information at this time, and for any inconvenience.