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HR and step data not syncing with Garmin Connect - data loss

Former Member
Former Member
Hi,

I have a problem with syncing:
I got my fenix 3 HR on 22. April, the first data lost I got on 1. May after a running unit and auto upload
then only after my weight lift unit on 03. May and 10. May not on my running sessions. The steps and hr for these day were lost in Garmin Connect and the watch

Then I deactivated auto upload and was only syncing over WLAN or Express. (I don't use a Smartphone with my fenix)

It worked so far until yesterday :

I had a data loss again after my weight lift unit. I got at home and syncing it over WLAN.
My watch still shows all the data so I thought every thing was ok.

Today I checked Garmin Connect and all the HR and step details of yesterday between the last syncs were gone.

That also has influence on the calorie count. My watch says 2200 kcal for yesterday but garmin connect over 2400 kcal. I assume that the value comes from the steps because no HR data is there to get the intensity.

:(

Does this problem occure very often?

Thanks
Sandra

PS: the activity itself stil has the HR