So I've sent two emails to Garmin customer service (one on 5/7 and another on 5/11) and other than the automatic response I have heard nothing about my issues. What is worse if it seems that the emails are just an "noreply" message, so I have no way to check my status other than to contact customer service again.
my last response from Garmin on an issue was that my device was faulty and had to be returned, even though they had at the same time fixed the bug in the backend (whereby Active Calories weren't including any steps on days where activities were recorded). You couldn't make it up.
