Garmin Connect Daily Distance

Your daily distance is not only your walking distance, but includes your activity distance. If you walked 5 miles and rode a bike for 15, your total daily distance would be 20 miles, for example.

You don't happen to have tracked also bicycle activities on that day? This sounds like my problem for which I have created a thread a while ago:

https://forums.garmin.com/showthread.php?347598-Connect-screws-up-my-quot-Daily-Steps-quot-distance-and-calories!

So far there is no solution that I know of, Connect is simply broken. I have already created a ticket with Garmin customer support (Germany, where I'm located), but apart from the initial reply from them asking me to check again after a recent update to Connect, I have not heard anything from Garmin Support. I have even replied to them more than once and delivered them with new details, everything described in painstaking detail, but no reaction at all. I don't know if Garmin has acknowledged this as a bug and if they are working on it. I'm really quite angry with them by now.

One thing I noticed recently, but that might have been a coincidence: 1,5 weeks ago, when the Garmin-MyFitnesspal sync had acted up again and nothing synced between the two, this problem did not occur, despite me tracking two bicycle rides that day with my watch. So maybe this is related to MFP, I don't know...

Your daily distance is not only your walking distance, but includes your activity distance. If you walked 5 miles and rode a bike for 15, your total daily distance would be 20 miles, for example.

Walking/running and cycling records keep in separate cells and never showing by summative.

Walking/running and cycling records keep in separate cells and never showing by summative.

But you see the total in places, such as the activity tracking widget on watches, or the steps widget on gc. You can see the data separately, but often you see the combined total.

You don't happen to have tracked also bicycle activities on that day? This sounds like my problem for which I have created a thread a while ago:

https://forums.garmin.com/showthread.php?347598-Connect-screws-up-my-quot-Daily-Steps-quot-distance-and-calories!

So far there is no solution that I know of, Connect is simply broken. I have already created a ticket with Garmin customer support (Germany, where I'm located), but apart from the initial reply from them asking me to check again after a recent update to Connect, I have not heard anything from Garmin Support. I have even replied to them more than once and delivered them with new details, everything described in painstaking detail, but no reaction at all. I don't know if Garmin has acknowledged this as a bug and if they are working on it. I'm really quite angry with them by now.

One thing I noticed recently, but that might have been a coincidence: 1,5 weeks ago, when the Garmin-MyFitnesspal sync had acted up again and nothing synced between the two, this problem did not occur, despite me tracking two bicycle rides that day with my watch. So maybe this is related to MFP, I don't know...

I've read your thread, and my situation is pretty much exactly the same, however, I can confirm that I have not completed any other activity than my two timed walks, and that Im also using a Fenix 3 HR. Not sure where Garmin Connect seems to grab these distances from, but not unlike your situation, my Fenix 3 has accurate distances, its only Connect that shows a crazy amount.

Also, im not sure if its related, but for some reason, my active calories for that specific day is nil. Every other day has imported the data over, but for the day with the weird distances, zero active calories.

You don't happen to have tracked also bicycle activities on that day? This sounds like my problem for which I have created a thread a while ago:

https://forums.garmin.com/showthread.php?347598-Connect-screws-up-my-quot-Daily-Steps-quot-distance-and-calories!

So far there is no solution that I know of, Connect is simply broken. I have already created a ticket with Garmin customer support (Germany, where I'm located), but apart from the initial reply from them asking me to check again after a recent update to Connect, I have not heard anything from Garmin Support. I have even replied to them more than once and delivered them with new details, everything described in painstaking detail, but no reaction at all. I don't know if Garmin has acknowledged this as a bug and if they are working on it. I'm really quite angry with them by now.

One thing I noticed recently, but that might have been a coincidence: 1,5 weeks ago, when the Garmin-MyFitnesspal sync had acted up again and nothing synced between the two, this problem did not occur, despite me tracking two bicycle rides that day with my watch. So maybe this is related to MFP, I don't know...

So, I've read your thread, and I've got extremely similar circumstances. Im also using a Fenix 3 HR, however, I have completed no other timed exercises other than my walk. My Fenix 3 HR has the correct distance logged on it, approx. 18.1km, however, Garmin Connect seems to be the only source thats reporting a bogus 28km. It seems that Garmin Connect is the only one adding distance from some other source.

Also, if I take a look at the active calories history, nothing shows up for the day I did my walks, but there is history for every other day...not sure if this is related or not.

I'm glad I'm not the only one with this issue (although of course I'm not glad that we have to deal with it in the first place ;) ). And it's worrying that it apparently affects other tracked activities as well, not just bicycling.

Just having it again this morning after my daily bicycle commute: 781 steps so far on both watch and Connect, but watch says overall 4.9km (4.38km bicycle + 0.54km steps), while Connect tells me 6.25km (4.38km bicycle + 1.87km steps, hooray for my average 2.4m stride length giving me 195 active calories for steps already!).

I feel like there have to be many more users with this issue that just might not have realized it yet, it is a bit hidden on the Connect webpage after all. Have any others already created a ticket with Garmin Support for this? Maybe if enough of us do this Garmin will finally be forced to address this. IMHO this is really a major issue, any calorie tracking with the Fenix 3 HR (at least, maybe also other devices) is severely compromised.

Good news! Today I finally got a reply from Garmin Support on my ticket I opened with them about this issue some weeks ago (after I let them know via Twitter that I was not very happy about their silent treatment regarding my ticket, that seems to have helped). What they wrote is that they were indeed able to reproduce it and that they forwarded this issue to the developers. However, they couldn't influence or speed up the process, but they were confident that an update would address this in the near future. I hope they are right, we'll see...

Great to hear that Garmin support acknowledged the issue. Surprising that their internal QC has not discovered the issue on their own. Pretty fundamental issue to have active calories not add up correctly between activity tracking and timed activities. I've been back and forth with support over the past month and each time it's a new person who seems to have no idea what I'm talking about, and no one has mentioned that it's a known issue. It's a bit discouraging that the teams do not seem to communicate with each other about what's being worked on, what's a known issue, etc.