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How do I get an incorrectly synched Garmin Connect data value updated?

Former Member
Former Member
I recently changed the batteries on my Vivofit2.
All appeared satisfactory, but when I synced the device with my Garmin Connect app , it uploaded a value of 7,200,000 steps for the first hour of April 28th.
I can't think that quickly, let alone walk.

The Vivofit2 has now reset itself correctly, but I am left with this ludicrous figure uploaded to Connect which completely ruins all my stats.
How can I get the value in the database updated to 0 for that particular hour?

Thanks in advance for any help...

Jim
  • 0
    You're going to have to contact support. Based on the other thread, you are not alone although Laraasero doesn't mention anything about changing batteries.
  • Former Member
    0 Former Member
    We have received reports of users seeing an excessive number of steps uploaded to their Garmin Connect accounts, and are investigating the root cause. We apologize for the inconvenience that this has caused in the mean time.
  • Former Member
    0 Former Member
    What do I do next?

    We have received reports of users seeing an excessive number of steps uploaded to their Garmin Connect accounts, and are investigating the root cause. We apologize for the inconvenience that this has caused in the mean time.


    Thanks for the update, GFM1011.
    So, should I wait until I get an update from you on this forum, or should I try phoning the number for Garmin support here in the UK?
    Jim