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Connect App says no device is paired

Former Member over 9 years ago

I just bought a VivoActive today and was able to pair the watch to my phone and vice versa but no matter what I do in the Connect App under Garmin Devices says there is no device paired. I click on the + and search for my device and it never finds it. Is there something I'm missing?

0 pshare over 9 years ago

Did you pair to the phone or to the Mobile Connect app? If you paired directly to the phone, forget it there and pair with the app only.

0 Former Member over 9 years ago

I tried that. I forgot the device on my phone and did the device + in the mobile app and it kept saying the device couldn't be found. I went into the conext express on my computer added the device through there and went back to the mobile and it said it wasn't synced with my phone.

I can't get it to find it. I've tried all combinations.

0 ASmugDill over 9 years ago

More focus and details on the phone and not the wearable device, please

I forgot the device on my phone and did the device + in the mobile app and it kept saying the device couldn't be found.

Which mobile handset model do you have, and more importantly, which version of which operating system is it running?

0 pshare over 9 years ago

You should see your VA listed in Mobile Connect but it will still need to pair with Mobile. I think that once it doesn't pair properly, it's often a good idea to either clear the cache for Connect on the phone or even uninstall and reinstall. What you might also do is to hold down the power button and power down the watch and then turn it on again.

Based on what you've posted, it appears that you are aware that the phone needs to be in "pair to mobile device" mode when you do the pairing with Mobile Connect.