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VIVOSMART - DISPLAY - dimming/narrowing

Former Member over 9 years ago

I purchased my VivoSmart on January 29, 2016. For the past week (first week of April 2016), I've noticed the display screen narrowing and dimming.
I returned to where I purchased the product and the retail staff expressed that many customers have been complaining of the same problem.
What is the solution?
Rob

0 pshare over 9 years ago

You're not alone. There are some long threads about your issue in the vivosmart sub-forum. Look for the "Vivosmart losing pixels on display" thread. There are also others.

0 Former Member over 9 years ago

What is the solution?
Rob

Short answer, there is none. Its a known defect in the vivosmart. Either resign yourself to exchanging for a new unit every few months or ask garmin for an exchange for a different model such as the vivosmart hr or the vivoactive.

0 Former Member over 9 years ago

Had the same problem, sent it in and got a new one in the mail a week later. Sucks but maybe they will figure it out.
They pay for shipping so it is what it is.

0 Former Member over 9 years ago

They should agree to send new one before you send old one back.

0 pshare over 9 years ago

It could be a struggle to get them to pay for shipping - particularly if it's the first time.