Yes, this is annoying. Without prior notice, it looks like they don't care. Communication is king. People buy the product because they want it to be reliable in ALL situations and under all circumstances and with all associated software products. Unfortunately, Garmin, Suunto, Polar, and a couple of others don't get that into their little heads.
Agree. Maybe a common strategy , if everybody deliver bad, the stupid customer`s have no other place to go...........:D
Agree. Maybe a common strategy , if everybody deliver bad, the stupid customer`s have no other place to go...........:D
Apple pretty much stands alone when it comes to customer service of consumer gadgets.
Really too bad the Apple Watch was such a fitness dud. Not sure if they will ever focus on runners like Garmin and their Forerunner series, but if they did, this kind of crap certainly wouldn't happen and we wouldn't feel like continual beta testers. I really enjoyed going for a 10 mile run yesterday, and my Forerunner 235 tracking the run perfectly.. Except it told me I only did 200ish steps. It should be over 12k. Just annoying.
I think what's particularly regrettable is the complete silence from Garmin everywhere: here, Twitter, Facebook, etc.
At least there aren't any major marathons taking place today ... or, er, apart from Paris...
Just as well Fitbit does not make a Fenix 3 equivalent. Fitbit's devices are not as good but their customer service makes Garmin look antique.
I have written to Garmin about their service, but it will just get ignored, save for a bog standard reply. These devices need to work locally. I wish I had known the Garmin Connect was server based before I bought the F3HR.
I have no idea to whom these "last night" sleep stats belong. They are not mine, not even close to mine. Does anybody want to claim them? Looks like an airport worker. :-)
It doesn't matter anymore when it comes to the customer and reliable products. Companies like Samsung, Dell, Ford, Home Depot, Whirlpool, Time Warner, Symantec, Volvo, ADT...the list goes on forever. These companies and others make products or services to us customers and make pretty much tell lie to our face that "our call is important to them" but that is the farthest from the truth. In other words: By our products and services but don't bother us when you have a problem.
I just sent this email through the support page...
I just spent $600.00 on a fenix 3 HR and now all of your services seem to be down. I also own a fenx 3 for the past year and have had nothing but issues with it, and the services have gone down several times over the year (sometimes for days to a week at a time). There are literally hundreds of thousand (if not millions of customers) who cannot use their devices at this time. Do you even care about that?
I hope you have plans to make all these issues a priority (and soon) because you are loosing a lot of customers, and I am soon to be one of them. And if I get to that point (which will be soon), I will not only never buy another Garmin product again, but will make it a goal to insure others do NOT buy your products.
The only thing that is holding you back as a company is the constant software bugs, and the constant server outages. Fix those things and you will have the best products on the planet.
PS: if I get a standard copy and paste response to this email, it will only tell me that you don't care.
Bob
I hope they do something because I am just about at the end of my rope with this crap. It's just one thing after another after another with these products.
It works for me now - more or less. Web interface feels kind of sluggish, sleep data for last night is gone, step count looks kind of weird, but my bike trips synced ok and I no longer see error messages.
BTW: I was greatly surprised by the level or dependence on the internet services, which I di not anticipated when buying the Fenix 3. I thought Connect was just a nice extra service, not something the device and mobile app cannot work without.
I just sent this email through the support page...
I just spent $600.00 on a fenix 3 HR and now all of your services seem to be down. I also own a fenx 3 for the past year and have had nothing but issues with it, and the services have gone down several times over the year (sometimes for days to a week at a time). There are literally hundreds of thousand (if not millions of customers) who cannot use their devices at this time. Do you even care about that?
I hope you have plans to make all these issues a priority (and soon) because you are loosing a lot of customers, and I am soon to be one of them. And if I get to that point (which will be soon), I will not only never buy another Garmin product again, but will make it a goal to insure others do NOT buy your products.
The only thing that is holding you back as a company is the constant software bugs, and the constant server outages. Fix those things and you will have the best products on the planet.
PS: if I get a standard copy and paste response to this email, it will only tell me that you don't care.
Bob
I hope they do something because I am just about at the end of my rope with this crap. It's just one thing after another after another with these products.
An app that works locally would help. A "lite" version would suffice.
My email was similar to yours, except I used the word "rubbish" more than once.
Like I said, I have data that isn't mine and that has changed through the day. Amateurs.
