This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

GarminConnect, Virgin Pulse, and Fenix 3 HR

Are there any other users of Virgin Pulse from their employer for health insurance money?

I linked my Garmin Connect account to Virgin Pulse. Despite the description on that page of supported devices, the steps from the [regular] Fenix 3 then synced through Garmin Connect to Virgin Pulse. So, I figured it must work for all Garmin devices.

However, last week I added the Fenix 3 HR as my activity tracker in Garmin Connect. Now, Virgin Pulse is no longer receiving steps. So, maybe it's not all Garmin devices.

I'm trying to switch the activity tracker back to the [regular] Fenix 3 to see if the GC/Virgin connectivity returns; it might need a fresh day as the activity tracker, so I guess I'll know tomorrow if GC is sending step data to Virgin.

0 agilityaussie over 8 years ago

No updates on Virgin Pulse from Vivoactive HR

Anyone else experiencing this issue as well?
it worked until few days ago, I contacted Virgin Pulse they said they are working on it, who knows?
it is a shame, Garmin Vivoactive and connect are great, sync and all, great app and detailed information, but it is a shame they are not sharing w/ Virgin Pulse.

thanks
Mo

0 martroy over 8 years ago

Same problem here. It stopped working last week for me (Fenix 3) and for at least one of my co-workers (VivoActive). I've opened a support call with Virgin Pulse and was told that my device was not supported. That's a shame considering that it was working perfectly for the last 4 months...

Anyone else experiencing this issue as well?
it worked until few days ago, I contacted Virgin Pulse they said they are working on it, who knows?
it is a shame, Garmin Vivoactive and connect are great, sync and all, great app and detailed information, but it is a shame they are not sharing w/ Virgin Pulse.

thanks
Mo

0 Former Member over 8 years ago

Connect to virgin pulse

Hey guys, I'm unable to connect my garmin to my virgin pulse account. My virgin pulse app shows my garmin app and that it's connected, but I can't find any connection to virgin pulse in my garmin connect app. Has anyone experienced this and do you know how to connect these 2 apps?