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Garmin Connect Web What's going on with "Breakdown" data

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What's going on with "Breakdown" data

Former Member over 9 years ago

When I upload my steps from the previous day's activity, I like to go back and look at how my "highly active" and "active" compared with my "sedentary" percentages. This morning, when I went to do this both sleeping and sedentary showed as 0% - since I just woke up, that percentage for today should be quite a bit more.

Going back, it only shows me as "highly active" or "active" for every day as far back as I checked (Feb. 10th).

What's going on here?

0 Former Member over 9 years ago

Am I the only one having this issue? Or is it simply that I'm the only person who uses the "breakdown" report?

0 Former Member over 9 years ago

Garmin Connect Breakdown

I'm having the same problem - the breakdown figures only give me active and very active percentages, with the sedentary and sleep percentages set at 0%. This has been happing since March 23rd, but there seems to be no indication of issues on the status page, only that Segments are down. Is there anything I can do to get the full breakdown figures back?

0 Former Member over 9 years ago

Am I the only one having this issue? Or is it simply that I'm the only person who uses the "breakdown" report?

Me too.

0 Former Member over 9 years ago

ditto

When I upload my steps from the previous day's activity, I like to go back and look at how my "highly active" and "active" compared with my "sedentary" percentages. This morning, when I went to do this both sleeping and sedentary showed as 0% - since I just woke up, that percentage for today should be quite a bit more.

Going back, it only shows me as "highly active" or "active" for every day as far back as I checked (Feb. 10th).

What's going on here?

I have the same problem since about the same time.

0 Former Member over 9 years ago

Me too; and the information which was there a couple of months ago has disappeared, but only in the Sedentary and Sleep sections - the remaining Active and Very Active values remain as they were, i.e, do not add up to 100%. The last few days in Breakdown the Very Active and Active combined come to 100% .

0 ascii256 over 9 years ago

I've noticed this. Just another bug in the stack of problems with Garmin software.

0 Former Member over 9 years ago

Re Breakdown

I messaged the Garmin helpdesk about the issue before the weekend - still waiting for a reply.

0 Former Member over 9 years ago

Finally an answer, but no fix yet...

When I upload my steps from the previous day's activity, I like to go back and look at how my "highly active" and "active" compared with my "sedentary" percentages. This morning, when I went to do this both sleeping and sedentary showed as 0% - since I just woke up, that percentage for today should be quite a bit more.

Going back, it only shows me as "highly active" or "active" for every day as far back as I checked (Feb. 10th).

What's going on here?

Thank you for contacting Garmin International. I'd be glad to assist you.

We know of the issue and are working on the issue. I have created a case so that we can send the information to our engineers and have them work on it using your information.

The case number is xxxx712.

We will contact you when we have an update on the case.

Please let us know if you have any further questions or need further assistance. You may also call 1-800-800-1020 or toll free Canada 1-866-429-9296 Monday-Thursday 8:00AM-6:00PM CST Friday 8:00AM-5:00PM CST where an agent can assist you over the phone.

With Best Regards,

Adrian

Customer Care - Fitness Team

Garmin International

913-397-8200

800-800-1020

913-440-8280 (fax) Att: Adrian 8995256

www.garmin.com

0 Former Member over 9 years ago

Same here

I contacted support on 25th March but because of the other problems they have just got back to me. Re-sync was their advice! I have now sent them screenshots showing today's corrupted data and that of 29th Feb. Whatever has corrupted the data has corrupted all of it.
At least I now know it isn't my computer at fault.

0 Former Member over 9 years ago

I've just had a reply from the helpdesk today too, saying that there is a problem with the system which has been resolved, but it will take a little time for it to sort through all the data (my words, not theirs - there was a lot of verbiage).