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Forerunner 235 Not Reading Heart Rate Correctly

Former Member
Former Member
My wife and I both have Forerunner 235's.
There is a difference in Heart Rate readings between these 2 devices of 20-30 BPM.
Due to this when walking her HR is not recording in any zone and therefore showing as not burning calories.

I checked my HR using my 235 and it said 80, I then swapped to hers and it showed early 40's - this seems to be too extreme a difference.

Should I put in a support call for this, or could it be a setting on the watch?