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A problem occurred while attempting to sign into Garmin Connect....

Former Member over 8 years ago

Over and over and over again on my android. i am using the correct user/pw and am currently connected to the same internet as this computer I'm typing from.

There is no other error information for me to provide you.

This is a brand new connect account. What are the trouble shooting steps for the app.

0 Munkeyjooce over 8 years ago

Yep seeing this too. Am logged in fine here.

Deleted all data and cache but still can't login on Android.

0 pshare over 8 years ago

This may or may not help.

A number of people had similar issues because their phones' time settings were wrong.

Start there.

0 QUIET_ANDY over 8 years ago

Having the same issue here. Time is correct, cannot sign in on 3 different Android devices, no idea why I was signed out in the first place. Can log in fine via a web browser, was there an app update recently?

0 GraEv over 8 years ago

Got a new Samsung android phone, downloaded Connect app and it wont let me sign in, same problem as others are describing. Old phone is still connected via wireless (no SIM) with original App and I can sign in fine.
I've reset the password, via the new phone and App and it reset ok. Try to log in with newly reset password on new phone and get the problem while attempting to sign in message.
This really frustrating/ :confused:

0 pshare over 8 years ago

Apparently attempting to log in 3 times in a row actually is a workaround suggested by Garmin that works.

0 Davemac222 over 8 years ago

Trying to login 3 times worked for me. Thanks for that hint

0 GraEv over 8 years ago

Great tip, thanks. I can now log in after trying the multiple attempts approach on my new phone.
I would have thought knowing the workaround that Garmin devs should be able to fix this quickly ?

0 pshare over 8 years ago

They say they're working on it.

It's a pretty basic requirement. I would hope it wouldn't be too long.

0 billbobs over 8 years ago

I had been here several days ago looking for a solution. The time on my phone LOOKED to be correct, so I had discounted this as the problem. Then today another app warned me that my time was wrong. I had recently unchecked "Automatic date and time" in order to stay on my home time when traveling. Checking the automatic option fixed the "problem occurred while attempting to sign into Garmin Connect".

Since the other app (Fitbit) can do it, it would be nice if Connect warned the user if the time setting is causing a problem.