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Incorrect reporting and displays when two device entries exist on one day

Former Member over 9 years ago

This happened to me when I was switching from one device (vivosmart) to another (vivoactive). The switch happen around 8PM when I already had accumulated close to 10,000 steps on the smart. This was, correctly, synced to connect. Then I switched to the vivoactive as the activity tracker. Soon after it reported 103 steps and synced that to connect.

Ever since when I call up summaries for that day it shows 103 steps in the little circular summary display (on connect, on the vivoactive, and on the iOS app), but when looking at the bar graph for the day, you can clearly see all the (earlier) steps. So, that data is there, but it is not summarized correctly.

When I go to "list view" on connect, I actually see two entries for the same day. It appears that, for the summary, only the most recent line item is loaded, but for the bar graph all data throughout the day is used.

Two solutions:
1) When there are multiple entries for one day, add them to produce a new and correct summary, or
2) When an attempted second summary is uploaded, merge it with the prior one

I feel this can, and should, all be fixed on connect and then, once synced, the device will do the right thing too.

0 pshare over 9 years ago

Best practice is to do the switch first thing in the morning. Yours is the second thread in the past 2 days where the same result has occurred.
I made the switch from a vivofit to a vivoactive 2 weeks ago and it worked beautifully because I had read in these forums about the pitfalls of switching later in the day.

That being said, I wonder if there has been a switch in the way Connect has worked until now.It used to be that if you had 2,000 steps, that total would remain until the second one caught up. No new steps would be recorded until the second tracker of the day hit 2,001 steps. Now it seems to take the value from the band directly.

0 Former Member over 9 years ago

I started the other thread mentioned by pshare, and I agree that Connect needs to be fixed. It can plot the steps vs the time when they occurred, so it knows which ones occurred before and after a tracker swap.

However, Connect has gotten worse, not better. I've swapped trackers many times, doing it at the end of a day so there would be almost no steps lost due to Connect ignoring the new tracker until its total exceeded the old tracker's total. Sometime in the last few days Connect was changed to throw away the old tracker's total when the new tracker syncs.

Whether you switch trackers first thing in the morning or last thing the night before, having Connect ignore the new tracker until its total exceeds that of the old tracker is dumb but pretty harmless. Having Connect discard the old tracker's steps from the total is both dumb and harmful.

0 leefox79 over 9 years ago

I started the other thread mentioned by pshare, and I agree that Connect needs to be fixed. It can plot the steps vs the time when they occurred, so it knows which ones occurred before and after a tracker swap.

However, Connect has gotten worse, not better. I've swapped trackers many times, doing it at the end of a day so there would be almost no steps lost due to Connect ignoring the new tracker until its total exceeded the old tracker's total. Sometime in the last few days Connect was changed to throw away the old tracker's total when the new tracker syncs.

Whether you switch trackers first thing in the morning or last thing the night before, having Connect ignore the new tracker until its total exceeds that of the old tracker is dumb but pretty harmless. Having Connect discard the old tracker's steps from the total is both dumb and harmful.

I actually have a case open with Garmin on this. I always switch between my Vivosmart and Vivoactive in the morning without an issue. Monday I wore the Vivosmart all day and had almost 30k steps, which correctly displayed on Connect.. Tuesday morning I switched to the Vivoactive and POOF my steps from Monday were gone. Also, I noticed on Connect two entries for Monday's steps, one for the almost 30k and the other 0.

Maybe, just maybe this new issue with connect has something to do with Garmin finally supporting multiple activity trackers like Fitbit??

0 Former Member over 9 years ago

I was using a both vivosmart and a FR235 together for about 2 weeks. GC requires one to be selected as the activity tracker for step counting which I thought would allow me to not to always have to wear the FR235. It however appeared to affect more than step counting as I was not able to get the all day heart rate monitoring reports in GC to work with the vivosmart set as the tracker even though I could get the HR info in the activity detail for a running with the FR235. As soon as I made the FR235 the activity tracker the HR reports module worked.

It also mucked up the steps for the day of the changeover but I knew this would happen. It would be obviously better one can switch between devices more seamlessly as far as the step counting is concerned.

0 pshare over 9 years ago

Maybe, just maybe this new issue with connect has something to do with Garmin finally supporting multiple activity trackers like Fitbit??

From your keyboard to Garmin's ears.
One can hope but don't hold your breath.