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Garmin Connect Steps not uploaded from Device

Former Member over 9 years ago

Hi Garmin friends,

I am here writing to you about a problem that's been happening since my Vivo Active software update I did yesterday.

Since this morning every time I launch Garmin Connect app on my Android device it does not update steps counter.

I see the correct made steps on my samrtwatch but not at all reflected to my Garmin Connect (it stays at 0).

What I did yestarday, in order to allow the installation of the most recent software update, I removed from Garmin folder, Activity and MOnitor subfolders the file I had there.

I hope this is not the cause.

Over website it works fine and I see the correct alignment with my Vivo Active.

I hope to have more insights from you inthe forum.

Best regards,

Giuseppe.

0 Former Member over 9 years ago

I also am not getting calorie adjustment on MFP. Garmin connect and my iOS app are getting my consumed calories from MFP. Sounds like Garmin connect problems. Hope they are fixing this along with the double counting calories burned from active and exercise calories.

My problem is exactly as yours. Everything is fine in Garmin Connect, including the calories I have entered in MFP. The only problem I am having is there is apparently no communication of steps or activities from Garmin Connect to MFP since I am getting no calories "earned from exercise." The problem started last night between 6:30 and 10:00 EST.

0 Former Member over 9 years ago

My problem is exactly as yours. Everything is fine in Garmin Connect, including the calories I have entered in MFP. The only problem I am having is there is apparently no communication of steps or activities from Garmin Connect to MFP since I am getting no calories "earned from exercise." The problem started last night between 6:30 and 10:00 EST.

My Garmin iOS app and Garmin Connect is not getting the steps from the device or my active calories, etc. The only thing that the app and Garmin connect are getting is a calorie consumed "from" myfitnesspal..... no info is going back to myfitnesspal.