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Activities no longer syncing since update yesterday(10-21-15)

BSquared1967 over 9 years ago

For the last several months I've gone to the gym with heart monitor on. When I start my workout or run, I start my Vivofit2, get home and sync and the activities have always show up. This is the second day since the update that my activities have not shown up on Garmin Connect website or App. Did you break something trying to fix something else? Please rectify this situation. I like to keep track of my heart rate during these activities. which is THE main reason I purchased the Vivofit2. Anyone else having this issue?

Thanks for any help or advice,
Richard

0 lizzyjm over 9 years ago

Yes. There were already at least two other threads on this.

0 Former Member over 9 years ago

Only see Running, Cycling, Swimming in Snapshots

I believe this is the the same issue.

Snapshots Page says: "Based on your devices or profile, these Snapshots will provide you with the data that's relevant to your activities. Select which Snapshots you'd like to view." Yeah, right. I don't track Running, Cycling, or Swimming.

There was a thread where someone complained of this (https://forums.garmin.com/showthread.php?329028-Connect-3-0-with-Fenix-3-only-show-3-available-snapshots-no-sleep-my-day-etc), and it was resolved when the person re-paired the device and the thread was closed. This fix did not work for me.

I want my snapshots to show My Day, Steps and Sleep. In terms of individual activities, they would be Elliptical Training, Circuit Training, Strength Training, and Walking. And I also like to see Calories In-Out, and Challenge Status.

I was able to find everything I wanted before the update. I find this new update difficult to navigate, completely un-intuitive, and I basically hate it.

EDIT: Sorry, I failed to notice that re-pairing did add a 4th item - Walking. But that's still does not meet my needs.
EDIT2: Ok ... I apparently don't know how to correctly unpair and re-pair a device. I did it right this time, and now see what I want to see. Yes, I feel a bit silly.

0 BSquared1967 over 9 years ago

I sync through ant

Will try unpairing from PC, but not quite sure how to do that. Will look up. Other things as well, steps after pairing with app do not match what is on vivofit2, etc. Not happy with this update so far. All was working well prior. As to two other threads being started before mine. Any helpful advice given?

0 Former Member over 9 years ago

Same Issue

Will try unpairing from PC, but not quite sure how to do that. Will look up. Other things as well, steps after pairing with app do not match what is on vivofit2, etc. Not happy with this update so far. All was working well prior. As to two other threads being started before mine. Any helpful advice given?

I am having the EXACT same issue. Started yesterday and now today. Activities will not sync. I called customer service yesterday and no help. Issue still exists today.

I would like to read through the other threads as well.