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Can't get vivosmart to connect to mobile or computer

Former Member over 9 years ago

So I've tried uninstalling and reinstalling both the mobile app and connect on my macbook, my macbook shows the garmin in my finder window, and bluetooth is on the vivosmart device. When I look at the LED screen when it's plugged in it has the USB symbol. But when I try to get my smart to connect to either the computer or my iPhone it can't find it. It keeps asking me to retry. Even tried putting it in pairing mode, and they've been previously paired before.

Any ideas on what I should do? I've spent the last 2 hours trying to get this thing to work and keep getting the same answers in the FAQS... None of those solutions have worked. Thanks in advance

0 pshare over 9 years ago

I presume you are trying to pair with your phone through the Connect app and not the phone's bluetooth.
Also, I presume you are not trying to do both the computer and your phone at the same time.
You should do one at a time but I'm sure you know that.

If these items are of no help, I suggest you not waste more time and call support.
There is no reason why you should have these issues.

You may need someone to monitor what you're doing step by step.