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Known Issues/Solutions ver 2.13 iOS

Former Member over 9 years ago

For some users, the recent v2.13 update to Connect Mobile for iOS has created unusual app behaviors, specifically for those who have updated from a previous app version.

We have found that in these instances it is best to take the following steps to correct the issue(s):

1. Unpair all devices in the app and in the iOS Bluetooth settings
2. Uninstall the app
3. Restart the phone
4. Reinstall the app from the Apple App Store
5. Pair the device in the app again

These steps have been successful for almost all cases. We are currently investigating the cause. Our apologies for any inconvenience!

0 Former Member over 9 years ago

Unable to sort Dashboard

This is a known issue with the application. The developers are working to resolve and correct it in a future update. At this time, I am unable to provide a specific date. Please be sure to keep an eye on the app store for application updates.