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Cannot sync vivosmart with garmin connect mobile or garmin express apps

Former Member
Former Member
Hello everybody,

As still no update is available for the garmin mobile app on ios to solve the settings issue (mentioned here https://forums.garmin.com/showthread.php?299773-Vivosmart-update-to-v-3-30-bugs&p=669815#post669815), I tried to remove and the re-add my vivosmart to my garmin profile. However, now I am not able to sync data between my garmin band and my iphone, although the two are paired. I still receive all my phone notifications to my band, but that is it.

I also tried to add and sync my vivosmart to both my Windows and MacOs devices and none of them couldn't find my vivosmart (I used the usb cable, and yes, I pressed and hold the vivosmart's display until the trident appeared...; no device was found).

In short, I cannot add data my garmin profile. What can I do? I'm losing precious steps in daily challenges!!! :P