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Vivofit won't sync to mobile app (iOS) or online at Garmin Connect (Mac)

Former Member over 10 years ago

I haven't sync'd in about 3 weeks. Tried to sync using mobile app (previously sync'd without too much issue).
I received the red bar error message "Sync Failed, Server Issue". (many times)

I then tried to sync via the mac. While it paired and "starting syncing", after a very long time (I actually thought it froze) I received an error message - this time it just said "Sync Failed".

Any advice?

Thanks for your help!

0 Former Member over 10 years ago

Are you connected via wifi?
Try via 3g.
Also, you can "force" a sync by changing the device settings and going back to the dashboard. Usually this de-freezes the sync fail.
Anyhow, this is a software bug and it is quite annoying.