Uploads using app have incorrect time data and start time

I am having the exact same problem. It's particularly annoying as it shifts my afternoon rides and runs into the next day.

It is doing this with both my Edge 510 and Forerunner 620, so it seems to be a GC problem, particularly iOS.

I'm having the exact same issues when uploading from 920xt..

the activities upload fine, with correct information, but when edited in the IOS app I get the following problems

- activity start time moving by timezone ie 11 hours for activities without GPS (Pool Swims, Indoor Cycle) after edit in Garmin Connect App.
- time, moving time, elapsed time all being set to the same values.

There are a few of us reporting the same issue in the Garmin Connect section of the forum.

https://forums.garmin.com/showthread.php?172836-Time-of-Workout-is-not-correct&p=465948#post465948

In my case, using a FR620, I get an 8 hour offset (earlier) from my current PST zone (i.e. if I run at 6PM, it changes the activity to 10A the same day). This seems to only happen if the activity is edited and saved in the GC iOS app. If I simply upload via WiFi and only edit the activity in my laptop's browser, I'm all good.

From Garmin via email:

Dear Mark Ballou,

Thank you for contacting Garmin International.

I apologize for any inconveniences this may have caused you. At this time, we are aware of the issue and are actively working on a fix to resolve this. Please install any updates that may arise in the near future. Thank you for your patience in the matter. Please reply to this email if you have any further questions. Thank you.

With Best Regards,

Shawnee
Customer Care - Mobile Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Shawnee 5791
www.garmin.com

Garmin,

When will be fixed???

Having the same issue with my 510. Start time of ride is recordered as local time + 11 hrs ahead of gmt, so 07:40 + 11:00 = 18:40.

I certainly did not go for the ride at 18:40 in the evening !

Hmm.

Don't even use the Mobile Connect to edit any activities, it will messed up the activities start time!

When I contacted Garmin for help on this, this is what they suggested I do to sort it out :-

"Hi Basil, Thank you for contacting Garmin Australasia! Sorry for the inconvenience.
To prevent this from happening, pair the device with the computer through Garmin Express prior to performing any activities. The internal clock will be synchronized with the computer’s clock. If you have further questions, you can reach Garmin Product Support on AUS 1 800 235 822 or NZ 0 800 427 652. Best Regards, Garmin Australasia Service Team t 1800 235 822 (AU) / 0800 427 652 (NZ) | e [email][email protected][/email] | w www.garmin.com.au 30 Clay Place | Eastern Creek | NSW | 2766

What the !!!

The time on the 510 is showing the correct local time as well as my iPhone. So why do I have to connect the 510 to my pc to sync the internal clock first, before I do an activity ? I checked my activity history on the 510 and all the start times listed there are correct as well.

Yesterday I synced the ride with connect on the pc and then modified the details in connect on the pc and the start time was then recorded correctly. So there is definitely a problem with the app on the iPhone.

I'll reply to their email telling them where to start to look to sorting out the problem !!

Thanks.

Definitely the apps problem!

I have respectively tried three difference devices I'm using, viz 510, Fenix 2 & Vivosmart, all carries the same problem. Just don't understand why Garmin still not fix this for the past 2 months!

From Garmin via email:

Wow, you got a response from them. After two emails in the last month and the promise of a reply "within 3 business days", nothing for me.