I always get two copies of my edge 1000, and I have a 810 listed that I haven't used for months - I have even replaced the phone and re-installed GC from scratch but it does not seem possible to remove these!
That does not work for me. The web site shows just the two devices I have, the app shows a duplicate Edge 1000, and an old Edge 810 as well. No option to remove these anywhere. Pretty poor to be honest. And don't get me started on the Garmin Swim that shows up on the Garmin Communicator plugin all the time even though I haven't had that for a year, and I have been through many loops with support to get rid of it (They now seem to have just given up and gone quiet by the way).
I've come to sort of accept that this is the quality of software and support you can expect from Garmin.
If the above steps did not resolve your issue please call our support number listed below. If necessary, a case can be opened for you so we can look into the problem further and determine why you are not able to delete devices and/or are seeing duplicate products.
By Phone
U.S.: 913-397-8200 U.S. Toll-free: 800-800-1020 Canada: 866-429-9296 Support Hours
Mon–Thurs: 8 a.m.–6 p.m. Fri: 8 a.m.–5 p.m. Central Time (Closed Holidays)
If the above steps did not resolve your issue please call our support number listed below. If necessary, a case can be opened for you so we can look into the problem further and determine why you are not able to delete devices and/or are seeing duplicate products.
By Phone
U.S.: 913-397-8200 U.S. Toll-free: 800-800-1020 Canada: 866-429-9296 Support Hours
Mon–Thurs: 8 a.m.–6 p.m. Fri: 8 a.m.–5 p.m. Central Time (Closed Holidays)
Thanks but I am UK based so those numbers would be expensive. Not only that but I have had a support case open for about 3 months on the Garmin swim issue and that has led to nowhere (I don't know if it was ever closed either, if it was I was not informed).
To be honest life is too short to be spending this amount of time on these issues.
There are UK numbers on the Garmin web pages, just look under support. They've always been quick to respond I found although I haven't used them for a while.
There are UK numbers on the Garmin web pages, just look under support. They've always been quick to respond I found although I haven't used them for a while.
Quick to respond? Just scanned through my last interactions with support:
Fenix 2 stops working on long ride: 02 July 2014 - first email re Fenix 2 watch from me to support. 08 July 2014 - response for further info from Garmin support. I send it same day. 22 July 2014 - "I have now reported this issue for you, as soon as I have more information regarding this I will be in contact." Nothing since...
Garmin Swim not being deleted: 2nd July Opened ticket 18th July Response from Garmin with long list of instructions - none of which worked. I responded same day. 6th August - More instructions - but about the wrong thing! Had to reply to correct them which I did on the same day. 21 August - Email from Garmin asking if the issue was fixed! No it wasn't. I replied same day. Nothing since...
Would you call that quick to respond? Never mind the fact that we are nowhere nearer a solution or explanation... (as it happens the Fenix 2 appears to have been fixed in a firmware update for this issue, but it doesn't change the fact that support didn't bother to let me know)
