Device: Fenix 5 Plus
Platform: iOS / Garmin Connect App
Problem Description:
For a couple of months now, my Garmin Connect iOS app continuously disconnects from my Fenix 5 Plus, displaying the red dot status icon and triggering the error pop-up: "Remove & Reconnect Device: Your fenix 5 Plus is no longer connected. First remove the device, and then you'll be guided through the steps to reconnect it."
Behavior & Trigger:
This error occurs reliably every time the watch momentarily loses Bluetooth range (e.g., walking into another room) or shortly after completing an activity sync. Upon losing connection, the app forces a full removal and re-pairing sequence instead of automatically restoring the background connection.
Troubleshooting Already Attempted (Unsuccessful):
1. Standard Unpair & Re-pair: Removed the device inside Garmin Connect and paired again.
2. Full System Cleardown: Deleted the Garmin Connect app entirely, cleared/forgot the device in iOS Bluetooth settings, reset phone and watch, and reinstalled/re-paired.
3. Background Settings: Verified that Location Permissions (Always) and Background App Refresh are toggled on in iOS settings.
4. Firmware: Device firmware and iOS Garmin Connect app are updated to the latest versions.
The problem reoccurs within minutes of re-pairing as soon as Bluetooth range is broken. Requesting investigation into the connection/re-bonding handling between the app and iOS.