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BUG: iOS streak does not match online 'Garmin Connect' streak...

PoiterMcD

Online, Garmin Connect: walking streak of 212 days.

iOS Garmin Connect - it will not go past 27 days - been stuck there for, well, around 212 days.

Timezone: Australia.

Any thoughts? I'm on the current version of the app. 

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  • 0

    Did you try clearing the cache of the app? Where exactly do you see the streak? Do you mean the Steps streak, or really the Walking streak? I am not aware of the app showing the walking streak, except of the Walk Streak badge showing up to 30 days before completing, and starting anew. Do you mean that one? If so, then is the app missing the badges awarded on the web? That could also mean that you are not logged into the same account on the web and in the app.

  • 0 in reply to trux

    Thanks for the reply.

    The 'Walking' is an activity (same as running, cycling etc - not related to badges). Streak appears underneath the activity on the 'InFocus' part of both the app and browser version ("27d streak" on the iOS app, "212d streak" when looking via a browser).

    I only have 1 account with Garmin. All activities are appearing fine (which confirms it's the same account). 

    It's not a biggie, but weird nonetheless. 

    I mention timezone, as I sort of have a feeling it could be timezone related. But maybe not. 

    Thanks again for the reply

  • 0 in reply to PoiterMcD
    PoiterMcD said:
    Streak appears underneath the activity on the 'InFocus' part

    OK, I see. Did you try clearing the cache of the app, or even reinstalling the app, if clearing the cache did not help?

  • 0 in reply to trux

    Thanks again for the reply (apologies for the delay).

    On iOS, there's no clear cache (just FYI), it's only remove the app (delete data) and re-install...

    ...which I did, and same error - streak on iOS is stuck at 27 days, online is now 216 days.

    I do have a feeling it's something to do with timezone, but can't figure it out.

    All good - not a biggy. I'll just live with it.

    Thanks again

  • 0 in reply to PoiterMcD

    There was an iOS App update overnight (5.28.1) which has appeared to fix this. 
    I also reached out to support 2 days ago to ask for assistance, so … they may have also done something behind the scenes. 
    It’s one or the other. 
    either way, as of this morning,  the streak on iOS now matches the browser version. 

  • 0 in reply to PoiterMcD

    Spoke too soon. 
    was fine all day yesterday. 
    2 activities this morning, back to “27d streak” on the watch. 
    I’ll officially give up now. 
    If it gets sorted in the future, I’ll come back and update for anyone who may also have the problem.