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Garmin Connect app not opening settings for Vivomove trend

2541315

I am getting a mix of results whenever I try to change a setting on my vivomove trend that I acquired 2 days ago. Every time I open the app and access my watch’s settings, it usually just lets me tap the tab but doesn’t open it unless it’s for hand alignment, the wallet, or the alarm options. Anything else rarely opens, and if it does, it doesn’t open a second time. As you can see in the first photo, I am unable to see the option to turn Bluetooth on or off for the app, and I’m pretty sure that option should be there from the research I’ve done. The video shows the main issue, but I’ve been getting a mix of results whenever I try to open a setting. Any help is appreciated , thanks for your time.

 

  • 0

    Is the watch on its main screen (the watchface)? No activity, or other tasks running on it? Or isn't it charging? Or performing a firmware update? There is a message in your video, telling the watch is busy:

    Or do you use some Connect IQ apps or watchfaces? If so, it may be worth trying to disable them, and test whether it helps. I'd also recommend shutting down and restarting the watch.

  • 0 in reply to trux

    the watch is on the main screen, I think it’s struggling with something Bluetooth related but I could be wrong. I’ve tried every solution online that I could find- it isn’t on a charger when I do any of this, and isn’t updating or anything unless it’s doing it in the background and I can’t see it. I’ve shut down and restarted my phone, app, and watch multiple times and don’t use and connect iq related apps/watchfaces. Not sure where to go from here :/

  • 0 in reply to 2541315

    If you have the possibility, try it with a different phone, preferably a different brand. Just for the case there is something broken in the watch-phone communication. If nothing helps, I recommend reaching out to the Product Support through their website at https://support.garmin.com.