Remove & Reconnect Device - connection issue

Over the past two to three months, I’ve started experiencing an issue with Garmin Connect. My device (Descent MK2) occasionally appears with a red dot in the upper-right corner of the screen. When I tap it, I get the following message:

“Your Descent MK2 is no longer connected. First remove the device, and then you’ll be guided through the steps to reconnect it.”

It’s really frustrating to have to reconnect my watch every one to two weeks. I was wondering if this is a known issue. Perhaps someone can suggest a way to fix it?

Kind regards,
Valeriy

  •  Can you please make sure that your Connect app is fully up to date. I believe the current version is 5.26. 

    Then I would try the following in order: 

    • Remove/forget the watch from your phone's Bluetooth settings
    • Uninstall and reinstall Connect app from your phone
    • Pair the watch through the Connect app and see if this resolves the disconnection. 

    If you are still getting that message, please share a screenshot of it here and we can look at further troubleshooting.