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Garmin Connect to Strava syncing issues

8571873

Hi, hoping you can help - I set up my new Garmin watch (Epix Pro) at the weekend and linked it to Garmin connect App, which I have always had linked to my Strava account. However for some reason when I now complete activity it uploads to Garmin connect but doesn't then sync to Strava? 

I also have Garmin 520 bike computer which was fine but has also now stopped syncing with Strava? 

I have tried to disconnect and reconnect via both the Garmin and Strava Apps a few times, and also hard disconnected / reconnected on my laptop (web based) as instructed in your advice / guidance with syncing issues - but nothing has worked.

Please advise as there is no further guidance available in such circumstances and both accounts are saying they are linked to each other?   I didn't have problem until this weekend when I set up a new Garmin watch.

  • +1

    Please see the article below on linking your Garmin and Strava accounts. You will need to do this from Strava's side, not through Connect. 

    Steps to Link Your Garmin Connect Account with Strava

  • 0

    Hi, I have just bought an Epix Pro gen 2. And it seems that I am in the same situation. On Garmin connect App (Smartphone) I added Strava as an Connected application (.../parameters/Connected applications). And on Strava website (https://www.strava.com/upload/device), connected to my personal account, Garmin is shown as connected. 

    The running activity (first one) I did this morning, has been synchronised from my watch (Garmin Epix pro gen 2) to my Garmin Connect App running on my smartphone. But it does not appear in my activities in Strava App running on my smartphone. 

    On Garmin Connect side, I did disconnect and connect again after. Same issue, nothing synchronised on my Strava account. 

    Do you have an idea ?  

  • 0 in reply to 6528747

    I reported it to Strava as well as it seemed the problem was their end as activity was logged on Garmin connect. They responded saying there is sometimes a backlog and that it should catch up…which it did a day later, so all good!

    Hoping it’s the same for you as seems a very similar issue!