After a recent iOS update and Garmin Connect update, my Garmin Index S2 stopped syncing. The scale only shows a question mark and never completes pairing or Wi-Fi provisioning with my account.
I’ve gone through all local troubleshooting I can find, without success:
– Removed and re-added the device in Garmin Connect
– Deleted Bluetooth pairings and paired only via the app
– Deleted and reinstalled Garmin Connect
– Restarted the iPhone multiple times
– Full reset of the scale with batteries removed
– Setup on a clean 2.4 GHz Wi-Fi network (no mesh, no WPA3, no guest network)
– Turned off iCloud Private Relay
– Tried to remove the device via Garmin Connect in a web browser, but removal is locked / unavailable
Based on forum posts and symptoms, this looks like a case where the device token becomes locked or corrupted in Garmin’s backend after an iOS update, making local troubleshooting ineffective.
Has anyone experienced this and found a solution that does not require Garmin server-side removal or provisioning via an Android phone?
I’m using iPhone and Mac only (no Android available), so I’m especially interested if anyone managed to resolve this purely from the iOS/macOS side or through some lesser-known step I might have missed.
Any confirmed, real-world solutions would be greatly appreciated.