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FR265S has lost all data and connectivity after software update

ZCH17

I allowed the latest software update to my FR265S last night, and its completely 'fried' my watch.

I have no data and have lost all connectivity to garmin connect, and I appear to have lost the bluetooth functionality.

I have reset the watch, hard reset the watch, removed from connect, and my iphone (which has all the latest updates to ios and apps) and tried to reconnect but there is no connection coming from the watch

The strangest thing is the watch screen is just black without any useful data fields, and not even the time. I would have thought after a reset it would go to the factory default screen of the watch but this hasnt happened.

Any help as how to fix this woudl be greatly received as it was working perfectly begore the new software installed 

 

  • 0

    If your watch supports the feature "Reinstall software" in the Developer menu (press 8 times the Light button while on the System » About screen), try that. If not, look up the WiKi on the Beta Program forum for the way to rollback the firmware version. Once done, update again to the newest one. If nothing of it helps, reach out to the Product Support.

  • 0 in reply to trux

    Thanks for the reply, I did the 8 tap reinstall attempt yesterday too, but that didn’t work either. 
    Got in touch with UK help, and they can’t fathom it either, so a replacement 265s is due to be delivered today. 

    Excellent customer service!!