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No watch update on Bluetooth

Hi all,

I am facing an issue where I cannot update SW thru BT. I thought it was because of some fail of me Fenix 7 Pro, but the same issue persist on FR970.

Do you know what could help?

Thank you.

0 trux 7 months ago

You can update the watch with the help of Garmin Express from a computer over the USB cable. Usually it is much safer and quicker.

0 7553771 7 months ago in reply to trux

I know that, I can use Wifi even, but I prefer BT. Also I would like to know why it does not works. The device is not cheap and should work as it should.

0 e7andy 7 months ago

What happens when you try to update over BT? Normally the watch will pull the update to the watch with the help of Garmin Connect. Then it will notify you to install the update when you are not training. You can also manually select to install the downloaded update.

0 7553771 7 months ago in reply to e7andy

It says there is no update available.

0 e7andy 7 months ago in reply to 7553771

Should there be an update available for your watch?

Version 12.70 started rolling out a week ago. Which version are you running?

0 7553771 7 months ago in reply to e7andy

Of course, as I said I am facing this problem over one year even with different watch. Thru Wifi update is possible, thru BT no update avaialbe.

0 e7andy 7 months ago in reply to 7553771

It takes longer time before you get the update over BT. Have you made sure Garmin Connect is running and is allowed to use background data? Never ever force close the Garmin Connect app.

0 7553771 7 months ago in reply to e7andy

The app was open on my screen and the updates were avaiable for few months.

0 e7andy 7 months ago in reply to 7553771

You must allow the app to use background data and keep it always running since it takes long time to download the update. So, never force close the app. Keep it like that for a week and see if you get the update to the watch.

0 schmjoe 7 months ago in reply to 7553771

Updates via BT are slow as ***. Nothing to do with the watches, but with the BT protocol limitations.