Garmin Connect: Sleep data sync issue with Instinct 2X Solar

9827691 22 days ago

Dear Garmin Connect Support,

I am writing to you regarding an issue concerning the synchronization of sleep data between my Garmin Instinct 2X Solar watch and the Garmin Connect app (iOS).

Although all other data (heart rate, workouts, etc.) are successfully synchronizing with the app, sleep data is not being uploaded. The morning sleep report is displayed correctly on the Instinct 2X Solar watch itself, which rules out problems with the watch.

Actions taken:

Uninstalled and reinstalled the Garmin Connect app (iOS).
Checked for firmware updates on the Instinct 2X Solar watch (the latest version is installed).

The problem persists. I am requesting instructions on how to resolve this issue. Please send a response with a solution to my email address.[Email address removed by moderator to protect user privacy]

Thank you for your assistance.

0 trux 22 days ago

9827691 said:
Dear Garmin Connect Support,

Garmin Support is at https://support.garmin.com. Here, you are just on the public user forum. For that reason I recommend you to edit your opening post, and remove your email address, since the forum is open to anyone, including crawlers of spammers.

As for your issue, I recommend to Remove and Add a Device From the Garmin Connect App | Garmin Customer Support, wait till the next morning, sync, and see whether it helped. If not, then have a look at the Troubleshooting guide for (some) data missing after syncing for more tips.