Heart Rate Zones Issue on Garmin Connect After New Max HR Record

Hello,

Nine days ago, I set a new personal best heart rate of 196 bpm, and since then, I’ve been experiencing issues with my heart rate zones on Garmin Connect.

Everything appears to be recorded correctly on my devices (Epix and Edge 530)—heart rate, max heart rate, average heart rate, and timing all sync properly with my rides. I also double-checked the heart rate zone settings on both devices, and they are correctly configured.

However, once the ride is transferred to Garmin Connect, the heart rate zones become completely incorrect. This is how they appear:

  • Zone 1: 255 - (-1) bpm (Warm-Up)
  • Zone 2: 0 - 0 bpm (Easy)
  • Zone 3: 1 - 1 bpm (Aerobic)
  • Zone 4: 2 - 2 bpm (Threshold)
  • Zone 5: >3 bpm (Maximum)

As you can see in the attached images, after the ride, all zones show as zero.

Interestingly, when the same ride is uploaded to Strava, the heart rate zones are displayed correctly. This suggests that the issue is specific to Garmin Connect.

Has anyone else experienced this issue? Is there a fix or a setting I might have missed?

Thanks in advance for your help!