Software Update Doesn't Work

1987240 4 months ago

Hi. I have recently purchased a Garmin FR 255 Music. When wearing, I continuously get a notification on my watch that an update is available (v21.20). When I select install now, something happens for a few moments, then the watch goes back to normal. Despite doing this, I continue to get this notification for the same update on a regular basis (probably every 30-60 mins). It appears the update isn't happening. When I try to do it through the Garmin Connect app on my phone, the same issue occurs.

Can anyone help?

Thanks.

0 trux 4 months ago

Try checking for updates with Garmin Express on a computer, while the watch is connected to it with the USB cable. If that alone does not help, then I'd recommend resetting the watch to factory defaults, and updating over Garmin Express again. If still not OK, then reach out to the Product Support.