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Steps and distance do not match

AliP
7 months ago

Is anyone else having this problem. My steps seem to tally with what I imagine they should be but surely the distance cannot be. Right for the amount of steps. I haven’t set a custom stride length. 

  • 0 7 months ago
    AliP said:
    I haven’t set a custom stride length. 

    So set it up, and see the next day whether it helped.

  • 0 7 months ago in reply to trux

    Sorry for confusion. I have been using Garmin for a number of years and have never set a custom stride length. My steps and distance have always been relatively on par until recently so I was just wondering if anyone else had noticed the problem and if they knew a fix - but thank you for your time in answering. 

  • 0 7 months ago in reply to AliP

    The calibration of the stride length takes some time, and requires couple of recorded outdoor walks using GPS under good conditions. So for example if you have a new watch, or have reset it, or if its firmware was recently updated, and the calibration got lost, the quickest way to fix it, is by setting up the Custom Stride Length manually. If not, then wait a few days or weeks, record some outdoor walks, and the estimation will eventually adjust.

  • 0 6 months ago

    I have the same issue, how can 7000 steps be 252m.....

  • 0 6 months ago in reply to Steffi987

    What were you doing? It looks like you logged a GPS activity due to the track, but the distance is very off. The step distance is used when GPS isn't available.

  • 0 6 months ago in reply to e7andy

    I went for a walk and used the walking app on my Venu 2 to track it. With GPS activated 

  • 0 6 months ago in reply to Steffi987

    Something is wrong with that logging. The GPS logged the positions, but you didn't get the correct distance. See what happens if you export the file and import it into some other services. Which distance do you get there?

  • 0 6 months ago in reply to e7andy

    How would I do that? It's a new watch, that was the first activity I logged with it.

  • 0 6 months ago in reply to Steffi987

    You have to use Garmin Connect Web: https://connect.garmin.com/modern/activities

    Login and click on the activity title to view the activity. Click the cog wheel in upper right corner and select export the file to original format (FIT file compressed in a ZIP), TCX or GPX. All will work, but the first one needs to be extracted before it can be imported into other services.

    Then go to the other service. I would use Strava, but you will have to register an account there if you don't already got one and import the file.

    Another way is that you just upload the file to this thread so we can take a look at it.

  • 0 6 months ago in reply to e7andy

    No - I’m with @steffie987 this should just work. It did before and it should now