garmin steps keep resetting

Hi, I just got the FENIX 8 - 51 cm, AMOLED. lovely. but steps keep resetting to previous “last steps” from FENIX 7. it’s very frustrating, and after following some online recommendations (turn off/on watch, etc), it hasn’t helped.

did I mention this is very frustrating?! lol 

has anyone had this issue and FIXED it?

thanks for your inputs!