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Audio prompts

Drh
5 months ago

Just switched to a forerunner 945 and not receiving audio prompts. I have it turned on as before. What am I missing??

  • 0 5 months ago

    From the watch or the phone? You need headphones connected to the watch to get audio prompts. On the phone you don't need headphones connected.

  • 0 5 months ago in reply to e7andy

    From the phone. This had been working fine with my 235. I have checked all settings in the app and on the phone and it should be giving audio prompts.

  • 0 5 months ago in reply to Drh

    Restart of phone usually helps to fix that.

  • 0 5 months ago in reply to e7andy

    Nope. I have restarted phone, watch, deleted app and redownloaded… nothing. 

  • 0 5 months ago in reply to Drh

    Same issue with my Instict Solar. After the latest update of Connect no audio prompts. All settings in the phone, app, watch are correct but no audio prompts. Uninstalled/reinstalled app, restarted phone, have the latest IOS, nothing.

  • 0 5 months ago

    I am experiencing the same problems with my forerunner 45. Spent about 45 minutes chatting with Garmin tech-support and they could not resolve the issue. This all happened after the update. They escalated my problem to their engineering department so now it’s just a waiting game until I hear from them. 

  • 0 5 months ago
    Same problem with Forerunner 935.
    After updating to the newest software version for the Garmin app on iPhone I no longer get audio prompts.
    On the Device Settings page, the field for Audio Prompts says "On" but I get no audio prompts. 
    On the next page where there is a field for Audio Volume, there is a symbol for a headset, but I get no response from that screen when I touch that field to try to adjust the volume.  And I get no audio prompts from any headset or earbuds.
    iPhone app version 5.1.0.21
    Garmin Express software version: 21.00
  • 0 5 months ago

    Thank God! I found this post! I was going crazy.

    I had a Garmin FR 645 Music, and the audio prompts stopped working. I contacted Garmin Support, and they convinced me (against my better judgement, I thought it was a Garmin Connect issue) that the device is faulty, and I have to buy a new one.

    So I boughte me a used FR 935 on facebook, I set it up today - and exactly the same issue.

    All the settings are absoilutely correct, this functionality has worked without a flaw for years with these settings, but now nothing.

    Where there should be an option to set the audio prompt volume - I just see a headphones icon. I could swear it was not there before. 

    Garmin connect shows it was updated about 9 days ago - roughly when I started noticing the issue

    Can someone from Garmin please urgently look into this issue????????

  • 0 5 months ago in reply to Cryptathon

    I don't understand the lack of accountability with Gamin regarding the update to Connect. It has bugs and continues to have bugs even after they claim that the 'issue' has been resolved (women's health is a clear example of this).  

  • 0 5 months ago in reply to Cryptathon

    Yes.  My experience exactly.  Started 10 days ago right after updating to the "new home screen" on the iPhone Garmin app.

    Worked fine for years before that!