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Venu watch - nothing being tracked

3928320

Nothing is being tracked on my Venu garmin watch. It’s been a while since I wore it last and finally started again and nothing is tracked or recorded. I even manually turned on cardio tracking for a specific activity. The watch confirmed the activity was tracked and saved, but when I came to Connect to view it, nothing was there. Each day I might see steps recorded, but none of it is saved/stored. It’s been 2 weeks now and each day any steps, calories, activity and so on shows blank on the app. I’ve turned it on/off again. I’ve reinstalled apps, I’ve looked for any updates. Nothing is working. Not sure what else to do.

Has anyone had this problem, if so, did you find a fix?

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    3928320 said:
    shows blank on the app

    What about Garmin Connect Web? That would at least tell you if data is being synced. If you've recorded any activities, they should show up here - https://connect.garmin.com/modern/activities

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    Doesn’t show up in either of those places. The second link only shows the activity from before I stopped wearing it. So weird.

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    This is what it’s showing overall.

  • 0 in reply to 3928320
    3928320 said:
    The second link only shows the activity from before I stopped wearing it.

    Then I would suggest the possibility that you've logged in with a different Garmin account to the app, the web, or Garmin Express.

    Data is Missing from My Garmin Connect Account After Syncing | Garmin Connect

    How does this happen?

    • On GC mobile app logged in as a new account rather than existing account. Often happens when reinstalling the app or installing the app on a new phone
    • Installed Garmin Express, used different credentials to sync activities rather than existing account
    • Logged into Garmin Connect Web with a new account, rather than existing account.
  • 0 in reply to seilogramp

    This is interesting. I do get calls from my phone to my watch. Is that a good indicator that this is not the issue? I read the article, but I have very separate emails used for specific things. This is one of them. Just went thru all other emails to make sure I didn’t have another account made. Still nothing. By the way, really do appreciate all your efforts to help here.

  • 0

    Figured it out…whew, finally! Turns out I’ve had the wrong date. I updated the time, just didn’t think about checking the date. And my watch face only shows the time Face palm. Glad i got that worked out. Now to track it on the right days. She’s. Thanks again for your insights, 

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